Privacy policy

Effective Date: September 30, 2024

Introduction

This Privacy Policy ("Policy") applies to https://natural.thrive-wellness-center.com/, https://thrive-wellness-store.com/, and Thrive! Wellness Center, PC ("Company," "we," "us," or "our"). It describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our websites (collectively, the "Services"). For purposes of this Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the data practices described in this Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our services, data protection practices, or for other operational, legal, or regulatory reasons. When significant changes are made, we will inform you by updating the "Effective Date" and, if required by law, providing additional notice.

Collection of Your Personal Information

Information You Provide Directly

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Username, password, security questions, and other information used for account security purposes.
  • Customer Support Information: Communications with us, including emails.

Some features of the Services may require you to provide certain personal information. If you choose not to provide this information, you may be unable to access certain features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include:

  • Device Information: IP address, browser type, domain names, access times, and referring website addresses.
  • Usage Data: Information about how you access and use our Site and your account, including your network connection and other interaction details.

We use cookies, pixels, and similar technologies ("Cookies") to collect this information. See the "Cookies and Tracking Technologies" section below for more details.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Service Providers: Companies who support our Site and Services, such as Shopify.
  • Payment Processors: To process your payments and fulfill orders.
  • Marketing Partners: For advertising and promotional purposes.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

Use of Your Personal Information

We use your personal information to:

  • Provide Products and Services: Process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, and manage your account.
  • Marketing and Advertising: Send marketing, advertising, and promotional communications by email, text message, or postal mail, and show you advertisements for products or services.
  • Security and Fraud Prevention: Detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities.
  • Service Improvement: Enhance user experience and improve our Services.
  • Communication: Provide customer support and respond to your inquiries.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate Our Site: Remember your actions and preferences.
  • Analyze Usage: Understand user interaction with the Services.
  • Marketing Purposes: Tailor advertising on our Site and other websites.

For specific information about the Cookies we use related to powering our store with Shopify, see Shopify's Cookie Policy. You can control cookies through your browser settings. However, blocking cookies may affect the functionality of the Services.

Please note that while your browser may allow you to transmit a “do not track” signal, our Site is not designed to respond to such signals.

Sharing Information with Third Parties

We may share your personal information with:

  • Trusted Partners and Service Providers: To perform statistical analysis, send communications, provide customer support, arrange deliveries, and other services on our behalf.
  • Business and Marketing Partners: For marketing and promotional purposes.
  • Affiliates: Within our corporate group for legitimate business purposes.
  • Legal Requirements: If required by law or to protect the rights and property of the Company.

All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

Security of Your Personal Information

We secure your personal information from unauthorized access, use, or disclosure using:

  • SSL Protocol: Encryption technology to protect data transmission.
  • HIPAA Compliance: Adherence to health information privacy standards.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption like Secure Sockets Layer (SSL) protocol.

While we strive to protect your personal information, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. You acknowledge that:

  • There are security and privacy limitations inherent to the Internet that are beyond our control.
  • The security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right of Portability: Receive a copy of your personal information and request transfer to a third party.
  • Restriction of Processing: Request to stop or restrict processing of your personal information.
  • Withdrawal of Consent: Withdraw consent where we rely on it for processing.
  • Appeal: Appeal our decision if we decline to process your request.
  • Managing Communication Preferences: Opt-out of marketing communications.

To exercise these rights, please contact us using the information provided below. We will not discriminate against you for exercising any of these rights.

Right to Deletion

Subject to certain exceptions set out below, upon receiving a verifiable request from you, we will:

  • Delete Your Personal Information: From our records.
  • Direct Service Providers: To delete your personal information from their records.

Exceptions:

We may not fulfill deletion requests if the information is necessary to:

  • Complete the transaction for which the personal information was collected.
  • Detect security incidents or protect against illegal activities.
  • Debug to identify and repair errors.
  • Exercise free speech or another right provided by law.
  • Comply with the California Electronic Communications Privacy Act.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest.
  • Enable internal uses aligned with your expectations.
  • Comply with an existing legal obligation.
  • Otherwise use your personal information in a lawful manner compatible with the context in which you provided it.

Children Under Thirteen

We do not knowingly collect personal information from children under 13. If you are under 13, you must ask your parent or guardian for permission to use this website. If you believe we have collected information from a child under 13, please contact us to request deletion.

Email Communications

From time to time, we may contact you via email for announcements, promotional offers, confirmations, surveys, and other communications. To unsubscribe from marketing emails, you may:

  • Reply with "STOP."
  • Click the "UNSUBSCRIBE" link in the email.

If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

External Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the content or privacy practices of such sites. We encourage you to read their privacy statements.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

International Users

Your personal information may be transferred, stored, and processed outside your country. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce agreements.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

Changes to This Policy

We reserve the right to modify this Policy at any time. Significant changes will be communicated via:

  • Email notification.
  • Prominent notice on our website.
  • Updating any privacy information.

Your continued use of the Services after such changes indicates your acceptance of the updated Policy.

Contact Information

If you have questions or comments regarding this Policy or believe we have not adhered to it, please contact us:

Thrive! Wellness Center, PC